Working the Shadow Side or Hospitality Management Strategies

Working the Shadow Side: A Guide to Positive Behind-the-Scenes Management

Author: Gerard Egan

Offers managers, consultants, and employees alike a practical starter kit that reveals how to identify, manage, and gain value from the below-the surface activities in an organization. Drawing on his worldwide consulting, teaching, and research experience, Gerard Egan shows how to create opportunity and competitive advantage by learning how to manage shadow-side realities. He identifies five interactive categories of behavior that affect both productivity and quality of work life in today's organizations--covert culture, the idiosyncrasies of individuals, the interactions of the organization's social system, institutional politics, and the hidden organization--and details specific skills and strategies for mining economic value from each one.
Harness the covert aspects of your organization -- covert culture, individual idiosyncrasies, institutional politics -- for competitive advantage. World-renown consultant, teacher and researcher Gerard Egan identifies five shadow side work behaviors, and details specifics for mining the economic value of each.

BookList

A Loyola University of Chicago professor of organization development and psychology, Egan argues persuasively that an organization's "hidden culture" can add to its value. The shadow side of the institution--the unspoken, unacknowledged, behind-the-scenes stuff--is usually assumed to be negative and to get in the way of organizational efficiency and effectiveness. But managers who can develop a set of strategies and day-to-day skills for handling the shadow side can bring on positive change in today's fast-paced business environment. The author explains and gives advise on what goes on in the shadows and how to mine value from the shadow side, illustrating how managers who gain the skills necessary to deal with the hidden culture and hehind-the-scenes events can reduce the negative financial implications and turn shadow-side realities into competitive advantages. Highly recommended for all levels of managers in today's organizations; scholars, consultants, and advanced students of business and organizational studies will also find it useful.

Go to: New World Kitchen or Dessert Cocktails

Hospitality Management Strategies

Author: Ronald Nykiel

An indispensable guide to understanding successful management
strategies in the hospitality industry!

Dr. Nykiel brings 30 years of hospitality industry experience that provides an understanding of managerial strategies and how they are successfully applied in the hospitality industry. This author provides an easy-to-read and extremely practical text. Students and experienced managers alike will find within this textbook a wealth of knowledge, which provides a strong foundation for managerial strategies and decision-making support. Features
• Covers all management strategy disciplines such as brand strategy, business development, finance, human resources, leadership, marketing, technology, and more
• Multiple case examples for each management discipline delineated Management strategy tools and applications
• Leadership examples and techniques
• Numerous easy-to-scan strategy exhibits
• Ethics and technology implication highlights in each chapter
• Extensive glossary and discussion questions
• Real-life examples and personal insights based on the author's own experiences

Table of Contents:

	List of cases
	Preface
	Acknowledgments
	Discover the supplements accompanying this book
	About the author
Pt. 1	Understanding strategy, forces, selection, and positioning	1
Ch. 1	Hospitality management strategies in perspective	3
Ch. 2	External and internal driving forces	15
Ch. 3	Strategy selecting and positioning	36
Pt. 2	The growth strategies of development, financial options, and brand strategy	51
Ch. 4	Business development strategies	53
Ch. 5	Financial strategies	81
Ch. 6	Brand strategy and management	103
Pt. 3	The offensive (revenue development) strategies of marketing, sales, and customer retention	121
Ch. 7	Marketing strategies	123
Ch. 8	Sales strategies	168
Ch. 9	Customer service and quality strategies	198
Pt. 4	The functional strategies of human resources, technology, and purchasing	237
Ch. 10	Human resource management strategies	239
Ch. 11	Technology management and applications	257
Ch. 12	Purchasing concepts	272
Pt. 5	The defensive (business preservation) strategies of risk management, crisis management, and communications	289
Ch. 13	Risk management	291
Ch. 14	Crisis management	309
Ch. 15	Communications and public relations	328
Pt. 6	The implementation of strategic planning, organizational and operational concepts, and leadership	349
Ch. 16	The strategic planning process	351
Ch. 17	Organizational and operational concepts	384
Ch. 18	Leadership profiles	407
	Glossary	439
	Bibliography	449
	Index	453